Frequently asked questions
Anything not covered here, call 704.392.9977 or email hello@stayfurnished.com.
Common questions
Are you a vacation rental company?
No. Stay Furnished caters to guests who need furnished accommodation for 30 nights or longer. Many of our guests work for major employers in the area and stay an average of 70+ nights.
Can I list my condo, townhouse or home with you?
No. Stay Furnished works exclusively with professionally managed apartment communities. If you manage one, see Partner with Stay.
Where do you find your apartments?
Corporate demand drives where we offer homes. High‑end apartment communities close to major employers, shopping and restaurants are the norm.
Do you require background checks?
Yes. In our commitment to the safety of our guests and the residents of the communities we partner with, a background check is performed for each adult resident, in line with each community's requirements.
What are the taxes?
Stays under 90 nights are subject to occupancy and sales tax. Staying 90 nights or more? Occupancy and sales tax don't apply, so the longer stay can cost less.
Booking
What is your minimum stay?
30 nights.
How do I book?
Tell us where and how long on the quote page. We send a quote with a private confirm link; when you confirm, we handle the lease, furniture and keys. There is no public calendar or nightly rate because we match each guest to a home personally.
What payment methods do you accept?
Bank transfer (ACH), MasterCard, Visa and American Express. Companies and insurance carriers can be billed directly.
Can I use more than one payment method?
Yes, let us know when booking.
When am I charged?
Rent is due by the 5th of each month; cards are processed on the 1st to allow for processing time.
When do I need to give notice to vacate?
A 30‑day written notice is required before your departure date. Notice can be given when booking.
How do I cancel a reservation?
Cancellations more than 30 days before arrival incur no fee. 29 to 15 days before arrival: 50% of one month. 14 days or less: one full month.
During your stay
What are check‑in and check‑out times?
Check‑in is 4:00 pm, check‑out is 11:00 am.
I'm arriving late. How do I check in?
Many of our communities have a 24‑hour concierge desk for after‑hours check‑in. If yours doesn't, your Welcome Letter includes a lock box code to access the apartment after hours.
Can I change a pending reservation?
Yes. Once booked, changes to arrival date or length of stay may affect the lease rate and tax treatment, so tell us as early as you can.
Are pets allowed?
Yes, pets are typically allowed, and each community has its own policy that we abide by. Tell us the breed and size when booking.
What is included in the home?
Furniture, housewares and linens; electricity, water, high‑speed Wi‑Fi and a streaming‑ready TV; washer and dryer in the home or on site; and a guest services team you can reach.